Archive for July, 2011

Will BlackBerry users get BBM 6′s message

Nestor Arellano

By Nestor E. Arellano

Imagine being able to send an instant message to your colleagues while you’re doing something on a productivity application in your phone. Better yet, picture how cool it would be if you could trash-talk your buddy while the two of you battle in a mobile game on your BlackBerries.

These are just some of the stuff that BlackBerry Messenger Version 6, the latest iteration of the popular BBM instant messaging client, can do.

Yesterday, RIM announced that it has opened up BBM to integrate with a score of other apps including FourSquare, Score Mobile, the Huffington post app and Wikitude. Other BBM 6-connected apps can be found in App World, RIM`s application store. Read the rest of this entry »

Online dispute resolution saves firms time and money

By Monica Goyal
Those among us who have been in business disputes know that business disputes are inconvenient and stressful, and drain precious resources. We want them to be resolved as quickly and fairly as possible, so that we can focus on our customers and products. For some online services, having a way to mediate disputes online can be critical to its success – Elance comes to mind.

Monica Goyal

Online dispute resolution (ODR), emerged over the past decade, is dispute resolution facilitated by online information and communication technology. Computers are not making legally-binding settlements (yet). But ODR does change the way in which concerned parties access and participate in the resolution process, by giving technology an essential role in that process. This means that parts of that process can be done online, saving companies and people time and money. Read the rest of this entry »

Google+ the ‘Swiss Army Knife’ of social networks

By Edward N. Albro

When Google+ first launched, most people saw it, correctly, as a competitor to Facebook. But as you try Google’s social network, you realize that it has a lot in common with Twitter too. That versatility could be Google’s strength — but it could be its downfall too. Is Google+ trying to do too much?

Google+’s similarities to Facebook are obvious: You can use it to share updates, pictures and videos with family and friends. But Google+ can also be a lot like Twitter. Like Twitter (and unlike Facebook), absolute strangers can follow you without you following them or approving them (you can block people if you want). And while you can use Google+ to share personal news with people close to you, you can also use it to broadcast your thoughts on the news of the day to thousands of people you’ve never met.

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Reduce automatic notifications to improve productivity

By Robert Strohmeyer

To a busy person, a little chime signaling the arrival of new mail amounts to nothing more than a statement of the obvious. Of course you have new mail. You always have new mail. Look in your inbox right now and you know what you’ll find? New mail. You really don’t need some obnoxious bell tinkling away in your system tray to tell you about it.

Message notifications, be they push or pull, do far more to break your concentration than to alert you about important new information. They ding every five minutes or so and tell you basically the same thing every time: Someone sent you e-mail. If you’re very busy, and you already have enough basic awareness of your own professional life, you’ll disregard the chime and keep working. If you’re a little compulsive (like me), you’ll feel obligated to check the inbox, breaking your focus on the task at hand to peruse the new messages. In either case, your notification has interrupted your train of thought, however briefly, to announce something that you could have guessed on your own.

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Can’t figure out which Android phone to choose?

By Kye Husbands

With phone manufacturers pumping out Android devices it’s no wonder we get this question so frequently.  With multiple manufacturers such as HTC, Motorola, Samsung to name a few all making devices with the Android OS and each one adding their own touch to differentiate their phones, the decision becomes a little more complicated.

 

Here are a few quick things to note about Android if you don’t quite know where the heck Android came from – seemingly – all of a sudden.

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Accelerated: TechStars harnesses the power of mentorship

By Francis Moran and Leo Valiquette

Throughout this series, we have often referenced startup accelerators and the important role they play in the commercialization ecosystem, as well as where government support fits into the equation. So we thought it was time to take a closer look at these entities by profiling three different ones from Canada, the U.S. and the U.K.

We continue this week with TechStars, a mentorship-driven seed-stage investment program that operates three-month sessions in Seattle, Boulder, Boston and New York. We caught up with Nicole Glaros, managing director of TechStars Boulder, to talk about what has made the program successful, how it works and why it chose the cities it did in which to operate. Read the rest of this entry »

SMB owners are an overworked but happy bunch

By Nestor E. Arellano

Perennially understaffed, under budget constraints and working long lonely hours might be the stereotypical image of small business owner. However, two separate surveys recently released this month paint quite a different picture.

Nestor Arellano

Nearly half (46 per cent) of SMB owners polled, work beyond a 40-hour work week, according to a survey by Angus Reid Public Opinion which was commissioned by Intuit Canada, makers of the small business accounting software QuickBooks.

Amazingly, SMB owner appear unfazed by their longer work schedules. As much as 84 per cent of those polled feel they have a better work-life balance than if they were working for someone else, the survey found.  Read the rest of this entry »

A Mac pro’s 5 minute Lion configuration

By Christopher Breen

Reader David Mitchell delves into the personal with this question about Lion. He writes:

I’m planning to buy Lion and was curious about what pros like you do when you install a new operating system like this.

Every Mac user–”pro” or otherwise–is different and we all develop certain work habits. I’ve had Lion for awhile thanks to pungling up the $99 necessary to become a developer and have installed it on a couple of different Macs. These are the things I generally do in the first several minutes:

Run Software Update. Apple often releases patches and updates with new OS versions. To make sure my OS and Apple applications are as up-to-date as possible, I run Software Update immediately (available from the Apple menu).

Kill the translucent menu bar. I’ve never grown fond of the thing. To restore the menu bar to its time-honored off-white hue, open the Desktop & Screen Saver system preference, select the Desktop tab, and disable the Translucent Menu Bar option.

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Restore scrolling. Much as I love my iOS devices, I’m not ready to change my scrolling habits to Lion’s “natural” scheme where scrolling down makes the contents of a window also move down. Over 20 years of doing it the other way will make this a hard habit to break. To change the way this is done, go to your Trackpad system preference, select the Scroll & Zoom tab, and disable the Scroll Direction: Natural option.

Make Dock folders useful. Another Apple design decision that I never cottoned to is the way folders (stacks) are displayed in the Dock. To me it makes no sense to take a pile of documents and either fan them out or expose them on a grid. I generally have a lot of files in these folders and these two Apple-preferred options make it hard for me to find what I’m after. Instead, I Control- (right) click on these stacks and ask them to be displayed as folders in List view.

Hide the Dock. I rely on utilities such as DragThing and LaunchBar to navigate to my files so I rarely need to see the Dock. I select Dock from the Apple menu and choose Turn Hiding On.

Search for System files. Under Lion, the Finder’s Search window still won’t search for files in the System folder and Library folders by default. I often muck around in these folders and want Search to as well. To make that happen I press Command-F in the Finder to bring up a Search window. From the Kind pop-up menu near the top of the window I select Other. In the sheet that appears I enter System in the Search field. I then tick the In Menu check box next to the System Files entry that appears in this window so that I have the option to easily search for files that appear in System and Library folders.

Tweak the sidebar. Apple’s collection of sidebar items–Applications, Desktop, and Documents, for example–are a start, but they’re hardly the end- and be-all of sidebar shortcuts. I always drag my user folder and the Drop Box folder within the Public folder into the sidebar.

Change the Desktop background. Apple makes some lovely Desktop backgrounds but I quickly tire of the default. If you do too, just Control- (right) click on the Desktop and choose Change Desktop Background. In the window that appears you can choose from a variety of new background pictures.

But that’s just me. You’re a smart and experienced bunch. What settings do you tweak within the first five minutes of installing a new OS?

A new brand experience

By Andrew Berthoff
I’ve worked in or, rather, with the Canadian technology industry for more than 20 years, first from the perspective of a journalist following and reporting on the scene, and then as a communications professional working alongside it.
Over the years I’ve worked with tech companies of every size and scope, from Fortune 50 enterprises to first-year start-ups; from B2C to channel to B2B and every sales model in between. And through all that every new client is a brand new experience.

Andrew Berthoff

Or, make that a new brand experience.
With a marketing hat on, I see Canadian tech companies – both native and foreign-owned subsidiaries – with a big picture perspective. As a journalist my perceptions of an organization were guided by the same tenets.
To me, the most successful tech organizations, almost without fail, understand the long-view horizon of their market when they communicate with their target audiences. Conversely, those that constantly dwell on speed and feeds and price look for short-term success. The marketing, messaging and communications strategies can be polar opposites.
Much has been said about the fickle loyalty of today’s customers. While I agree that allegiances change perhaps more easily than before, I also believe that loyalty is derived from organizations having a long-range view of their market. A consistent communications strategy that matches long-term corporate goals pays long-range dividends.
Let’s take a look at a few examples from the past in which companies don’t talk about product features directly, but instead connect with existing and potential customers by bolstering what their company and products represent. Read the rest of this entry »

Montreal ground zero for startups at the International Startup Festival

By Monica Goyal

Over the past few days the Canadian and American startup scene has made its presence known in Montreal. For any technology startup, such as I am, being at the International Startup Festival was like being a kid in a candy store. There were amazing sessions mixed with startup company pitches, followed by more sessions.

Monica Goyal

If one was so inclined, the opportunity existed to do a 29-sec elevator pitch, and a surprisingly large number of people lined up to do exactly that. Read the rest of this entry »